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trends in customer service

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Last weekend, WSJ ran an article in the review section entitled Fun for the Whole Family: The Long Wait in Line . Everybody from car dealers to hospitals are figuring out ways to reduce the ennui of “waiting”. For example, a car dealer is also offering pet grooming services while their customers are having the car serviced. Other examples include cutting the wait times at DMV (sic) through the use of text messaging. I love it!



Written by asterix98

August 14, 2011 at 8:27 pm

Posted in customer service

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